How to Develop a Softphone Call Forwarding Feature for BPOs

Posted by Pedram Mohammadi on January 16, 2017

Plenty of companies around the world are ditching their desk phones in favor of softphone applications and, as our reliance on technology continues to increase, it’s only a matter of time until softphones are the more popular choice. In fact, softphone usage is already on the rise, especially among call centers requiring scalable, robust, and low-cost VoIP telephone services.

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Topics: call features, BPOs, softphone