Product Design and the Customer Experience

Posted by Nick Zdravkovski on August 31, 2016

The competition to gain and hold onto customers has blown the roof off traditional software development. Developers are scrambling to keep up with innovative new technologies coming out of the woodwork on a continual basis. Plus, the demands of a new generation of digital experts—you know them as millennials—are driving the market and must be taken into account. In this environment, what can product designers bring to product development to help their companies thrive?

Read More

Topics: CX, customer happiness, UX, UI

Software Providers: Be Customer Centric or Suffer the Consequences

Posted by Jackie Mullen on August 18, 2016

Customers have the power—the power that used to belong to software businesses back when the perpetual (license plus maintenance) revenue model reigned supreme. While the perpetual model still prevails in enterprise software today, its dominance is fading now that the digital age has ushered in the software-as-a-service (SaaS), or “subscription,” model, which allows companies the convenience of signing up for an externally hosted service—vs. building and hosting their own. What’s more, short-term SaaS contracts (typically one or three years) give companies free range to explore other options.

Read More

Topics: cPaaS, CX, customer happiness