How Chatbots Are Improving Customer Engagement

Posted by Lee Ho on June 13, 2016

“Chatbots” (short for “chat robots”), computer programs designed to simulate human conversation, have the potential to revolutionize the way companies communicate with their customers. Ever since tech giants Facebook and Microsoft announced chatbot offerings earlier this year, chatbot conversations are popping up everywhere—from Silicon Valley to Wall Street—and include explosive predictions for the future.

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Topics: Communication Apps, Ideas, CEBP

Grab Hold of Zang and Start Building Custom Communication Apps Today!

Posted by Lee Ho on May 24, 2016

Welcome to the Zang blog—and welcome to Zang: the best applications-as-a-service platform bar none! Let us introduce you to this revolutionary new tool for improving your business’s internal and external communications. Visit our blog weekly for new articles about how Zang can help boost your business communications and propel the customer experience with your brand to unprecedented heights.

What is Zang?

Zang is an all-in-one cloud communication platform as-a-service and applications as-a-service environment. The Zang platform makes it easy for anyone to build communication apps. We offer a simplified development environment, simple SDKs and sample apps. Zang also includes flexible out-of-the-box applications that work stand-alone or can be embedded in other mobile, cloud and desktop applications. The highly interoperable platform helps simplify customization and configuration when building communication channels and applications. Zang’s applications focus on delivering a user experience (UX) unmatched by any other product in the market. Businesses use it today in partnership with their other communications apps, like Cisco WebEx, Skype for Business and Google Hangouts, to improve communications with customers and employees.

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Topics: Communication Apps, cPaaS, CEBP