Finding Customer Experience is Key in Deloitte Contact Center Survey

Posted by Jackie Mullen on November 30, 2017

In a previous blog post, we sought to assuage the worries of business leaders feeling landlocked over their continued use of landlines. Though there has never been more choice when it comes to business technology, landlines remain a practical and cost-effective solution for many organizations. In fact, business leaders today even have the option to integrate many of the latest technologies within their existing landline infrastructure. This may be the optimal balance for many businesses today, based on the results of Deloitte’s 2017 Global Contact Center survey.

Read More

Topics: CX, customer happiness, call centers

The Top Six Benefits of Cloud-Based Call Centers

Posted by Lee Ho on May 5, 2017

As consumers around the world continue to expect instantaneous, seamless communication with the brands they love, the brands they love will need to do what they can to keep up. And for many, that means switching from premise-based call center solutions to those that are on the cloud. In fact, some believe 2017 will be the year of the cloud-based communications provider, and there’s no time like the present to make the switch. From better ROI to higher agent efficiency, here are the six main benefits of cloud-based call centers.

Read More

Topics: customer happiness, technology ROI, call centers