The 2016 International Avaya Users Group (IAUG) Summit, “Avaya Engage,” is this week in Orlando, Florida. Communications technology professionals from around the world will join together to learn from each other and catch up on the latest industry news and announcements. Avaya’s newest division, Zang Inc., will be there (in the Avaya Booth) to showcase its 100 percent cloud communications platform that makes it easy for anyone to build communication apps. Zang customer and Avaya developer partner Mutare Inc. will also be in attendance (Booth 135), not only to participate in the Zang session but to announce its own innovative new product, SAM, or Smart Assist by Mutare.
TelTech is a telecom-focused tech company that creates inventive Web and mobile communication apps. Its products are innovative yet practical, and exactly what people really want—whether they know it yet or not. Its latest release is WhoApp, a free service that transforms unknown phone numbers into names, faces and addresses so you’ll never wonder “Who’s calling?” again.
Since the company’s inception, TelTech employees have always been passionate about conceiving of and designing cutting-edge communication apps. However, as the business grew, so did a sense of frustration with the time-consuming development process. It eventually became clear that the heavy focus on building app architecture was taking creative time away, hampering productivity.
On May 4, we announced the Zang Forget Me Not Service for Mother’s Day (press release, blog)-- a free service through which people could schedule a voicemail to be delivered to their mother. Candidly, the idea was born out of a marketing meeting I, a PR manager at Avaya, attended on April 14 when thinking about what we could do to promote the simplicity, utility and virtually endless possibilities of Zang. And with Mother’s Day around the corner, the stars seemed to be aligning nicely to tie in the one day of the year that the most phone calls are made.
On April 20, I met with the head of Zang product management to run the idea by him. Much to my excitement, his response was, “Yes, that’s something that Zang can do.” Score! Now, it was just a matter of getting the project approved and resourced, which happened over the next few days. When everything was said and done, the development took all of two days, testing and UI “beautification” took another couple of days, and on Wednesday, May 4, the Zang Forget Me Not service was announced to the world.
I’m excited to announce the addition of 57 new countries where the Zang platform is now available. With this expansion, Zang is now available to millions of new organizations and billions of new users from around the world who can add voice and SMS capabilities to their business processes, mobile and web applications as well as their services.
Hundreds of Zang-developed applications are in-use today with dozens developed since Zang’s official launch in March. And with 71 percent of enterprises creating their own mobile apps, many businesses—small and large—are finding the extreme easy-of-use and utility of Zang a “must have” part of their application development strategy.
Some of the latest Zang-developed apps available in the Apple App Store today include: