SAM Use Case: Killing Voicemail … and Other Zang App Development Perks

Posted by Alex Misevski on September 12, 2016
 

Perhaps you don’t know that millennials hate voicemail—or that you should care whether they do or not. On the contrary, you need to wrap your head around this contemporary reality and develop a strategy to protect your business against the potential fallout. After all, a vast number of millennials are headed to workplaces all over the world, and they despise even listening to voice messages, never mind dialing into voicemail, punching in a PIN, getting out pen and paper to record messages, and then responding to them in kind.

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Topics: Communication Apps, Use Cases, Built On Zang

The Zang Forget Me Not Service is Back for Father’s Day!

Posted by Christina Knittle on June 15, 2016

Father’s Day is on Sunday, and if you’re like me, your dad is many time zones away. So you’ll need to send him something or call him for his special day. Or better yet, both. While you ponder between sending a new coffee mug, keychain or summer sausage sampler, consider also sending him a pre-recorded voicemail through the free Zang Forget Me Not service. It’s the very same service Zang launched for Mother’s Day, and we’re doing it again for Father’s Day. And because you can designate the time for your message to be delivered, it’s great for service men and women overseas who would like to send dad a message back home as well as for fathers who are overseas to receive messages from back home.

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Topics: Ideas, cPaaS, Built On Zang

ZANG IT! And Other Awesomely Simple Communication Ideas at Avaya Engage 2016

Posted by Sindi Markette on June 6, 2016

The 2016 International Avaya Users Group (IAUG) Summit, “Avaya Engage,” is this week in Orlando, Florida. Communications technology professionals from around the world will join together to learn from each other and catch up on the latest industry news and announcements. Avaya’s newest division, Zang Inc., will be there (in the Avaya Booth) to showcase its 100 percent cloud communications platform that makes it easy for anyone to build communication apps. Zang customer and Avaya developer partner Mutare Inc. will also be in attendance (Booth 135), not only to participate in the Zang session but to announce its own innovative new product, SAM, or Smart Assist by Mutare.

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Topics: IAUG, Use Cases, Built On Zang

How a Top-Rated Business App -TapeACall- Was Built on Zang in Record Time

Posted by Alex Misevski on June 3, 2016

TelTech is a telecom-focused tech company that creates inventive Web and mobile communication apps. Its products are innovative yet practical, and exactly what people really want—whether they know it yet or not. Its latest release is WhoApp, a free service that transforms unknown phone numbers into names, faces and addresses so you’ll never wonder “Who’s calling?” again.

Since the company’s inception, TelTech employees have always been passionate about conceiving of and designing cutting-edge communication apps. However, as the business grew, so did a sense of frustration with the time-consuming development process. It eventually became clear that the heavy focus on building app architecture was taking creative time away, hampering productivity.

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Topics: Communication Apps, Use Cases, Built On Zang

Communication Apps Backstory: Zang 'Forget Me Not' for Mother's Day

Posted by Christina Knittle on May 27, 2016

On May 4, we announced the Zang Forget Me Not Service for Mother’s Day (press release, blog)-- a free service through which people could schedule a voicemail to be delivered to their mother. Candidly, the idea was born out of a marketing meeting I, a PR manager at Avaya, attended on April 14 when thinking about what we could do to promote the simplicity, utility and virtually endless possibilities of Zang. And with Mother’s Day around the corner, the stars seemed to be aligning nicely to tie in the one day of the year that the most phone calls are made.

On April 20, I met with the head of Zang product management to run the idea by him. Much to my excitement, his response was, “Yes, that’s something that Zang can do.” Score! Now, it was just a matter of getting the project approved and resourced, which happened over the next few days. When everything was said and done, the development took all of two days, testing and UI “beautification” took another couple of days, and on Wednesday, May 4, the Zang Forget Me Not service was announced to the world.

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Topics: Ideas, cPaaS, Built On Zang

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