TaCode Tuesdays:  Optimize Chat Support Through Bot Messaging

Posted by Pedram Mohammadi on December 28, 2016

Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along with a weekly dose of taco puns. I’m a developer here at Zang and not only am I a big fan of tacos (if that wasn’t already apparent), I’m also a fan of open source. My goal is to share a new app idea each week that you're free to use “as is” or modify and use as the basis for your next app.

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Topics: Ideas, TaCode Tuesday, bots

The CMO’s New Role: 360 Degree Customer Engagement

Posted by Mo Nezarati on December 15, 2016

Once, chief marketing officers (CMOs) were primarily tasked with brand management, market research and advertising. Today they’re being asked to do a whole lot more—from implementing technologies to analyzing data to customer service to measuring impact—all in an effort to forge stronger bonds with customers.

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Topics: CX, SMS, bots