Originally, the title of this blog referred to communication “trends,” but what we’re seeing here at Zang would be better described as needs than trends.
In business, customer attitudes evolve, the workplace transforms, and technology progresses rapidly, leaving organizations in a state of constant adaptation. Along with all of that come new sets of needs. Suddenly, scattered workers need ways to connect, when walking down the hall isn’t always possible. Customer service managers need to keep pace with customers, who prefer to interact with businesses on their own terms, in a variety of ways. Keeping up with demands like these is a necessity—the business world’s version of “survival of the fittest.”