For e-commerce companies who have in-house call centers, investing in an enterprise grade interactive voice response (IVR) system doesn’t make much sense. Throwing thousands of dollars into a solution that swallows a huge chunk of the annual budget isn’t practical, especially if their customer base is just starting to build.
Mono is a free, open source development platform based on the .NET Framework that enables the creation of cross-platform applications, improving overall programmer productivity. Its development is led by Xamarin, a Microsoft subsidiary which aims to not only run Microsoft.Net applications on different platforms, but also provides tools to Linux developers. Mono can run on Android, PlayStation 3, Wii, Xbox, OS X, Solaris, BSD, and most Linux distributions.
Google finally opened its Cloud Speech API to the public, allowing third-party developers to convert audio-to-text within their own applications. Since March 2016, the web giant has provided access to the limited preview version through its developer website. Although it’s still in beta, Google’s speech recognition technology promises to offer developers an improved experience that’s better than current speech recognition providers.
A recent study found that a satisfied customer tells nine people about the positive experience, while a dissatisfied one tells nearly twice as many people about their negative experience. Therefore, perfecting customer experience can do wonders in driving brand loyalty and consequently increasing revenues. Fortunately, developers can create an automated survey that can be answered over phone or SMS to enhance customer experience using Zang’s APIs.
What’s so important about communications solutions anyway? Easy: Solutions that improve communications allow people to have better experiences with companies. These people then become loyal fans of said companies, driving their success. Zang powers these solutions with real-time communications such as voice and SMS APIs for mobile, Web and desktop environments.