Built on Zang: Ozonetel Delivers Integrated Contact Center Solution

Posted by Phillip Kujawa on January 26, 2018

There’s a claim floating around out there in the business world today that suggests customer experience will overtake price and product as the key brand differentiator by 2020. But here’s the reality: customer experience is not the future. It’s not even right around the corner. Customer experience is now.

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Topics: Use Cases, Built On Zang, call centers, Zang Cloud

Cloud, Meet IoT: Building Workflows of the Future

Posted by Alex Misevski on January 23, 2018

At Zang, we believe in combining our favorite ingredients to create something that is more than the sum of its parts. Perhaps you’ve seen us wax poetic on this topic before in our TaCode Tuesday series, drawing a delicious equivalence between the tasty ingredients of our favorite food and the many sizzling features wrapped into one on Zang Cloud.

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Topics: SMS, IoT, Workflows

How to Improve Your Customer Experience with 2-Way SMS

Posted by Alex Misevski on January 19, 2018

Every savvy business leader today knows that customer experience must be regarded as fundamental for their organization’s success. But what about the fundamentals that build a superior customer experience?

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Topics: CX, SMS, messaging

Zang Maker Spotlight: Build A Better Customer Experience in Wait Times

Posted by Sindi Markette on December 20, 2017

At Zang, we have a special affinity for the makers of the world. The people that love to roll up their sleeves, get their hands dirty and set to work finding their own solution to the challenge at hand. That’s why we designed Zang Cloud the way we did. With a robust suite of features and intuitive design for ease of use, Zang Cloud empowers our customers to build their own applications quickly, effectively, and most importantly, to meet their own personal needs.

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Topics: CX, customer happiness, SMS

Now We’re Talking—Text Message Service Brings Personalization to IoT

Posted by Alex Misevski on December 8, 2017

The Internet of Things isn’t just connecting devices together. It is connecting the people that use them. As such, the introduction of IoT-enabled communications within your business can provide immense value—particularly for agile startups and SMBs that must produce more with less in order to operate with the larger competitors in their field

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Topics: SMS, messaging, IoT