In his piece, “The Paradox of our Time,” famed comedian and social commentator George Carlin pointed out some of the most irreconcilable challenges facing our society today. In one portion of the piece, he stated, “We build more computers to hold information to produce more copies than ever, but have less communication.”
At Zang, we know that communication is foundational to the success of your business, the dynamic between your employees, and the relationship they cultivate with customers. That’s why, for us, it’s not simply a matter of having more communications tools. It’s about having the right communications tools seamlessly integrated into the way your employee work every day. Then they’ll be able to communicate faster, more directly, engage and collaborate, and provide superior customer service to endear your customers to your brand for life.
With our enhanced features, we’ll be providing even more great solutions to developers, enabling them to take their communications to the next level. Let’s take a look at what you can expect to see with our new launch:
New tasks: Zang Cloud developers love the ability to add tasks to workflows conveniently, and we’re adding five new tasks with the new features rollout to enhance your palate to make your communications options richer than ever:
- Add participant
- Send MMS
- Record and transcribe calls
- Play recording
- Speech recognition
Template-based workflows: Looking to jump start your next development project? Now you’ll be able to do just that by leveraging Templates, giving you a working example that can be started and tweaked to fit your needs. Whether it’s an out-of-the-box solution like 3-legged IVR, or a more complex workflow, you won’t have to spend your time in development before you see your project take shape.
Ease of conditions: With these new features, we’ve added a basic authenticity token and account set to the REST call that you generated when you created your workflow. It doesn’t need to be a purchased number, which means that anyone from your environment will have the capability to call into a Zang workflow.
Custom Events: The Custom Events feature is available in the designer, and conveniently allows for the addition of phone calls or SMS inside your workflows.
Define properties easily: Back-end development can be time consuming and complex. But we’re making it easier than ever to define the properties of your workflow, helping to keep your project on budget and on time.
Invoke Workflows from REST client: REST has become an increasingly popular API model in recent years, and now you’ll be able to invoke workflows from a REST client. This will enable for greater collaboration and the ability to complete your workflows in a more mobile-friendly and agile environment.
Arrow Connect IoT tasks: Looking for a way to introduce more automation and connected technology into your business operations? Using the Arrow Connect IoT platform, in conjunction with Zang Cloud, you’ll now be able to add cutting-edge communications capabilities like never before. With the introduction of IoT, your communications capabilities will be limited only by your own imagination.