Welcome back to TaCode Tuesdays! This is the only place you can find snippets of code for use in your very own text/voice apps, along with a weekly dose of taco puns. I’m a developer here at Zang and not only am I a big fan of tacos (if that wasn’t already apparent), I’m also a fan of open source. My goal is to share a new app idea each week that you're free to use “as is” or modify and use as the basis for your next app.
Last week, I began detailing how to build an interactive voice response system (IVR) using Zang—you can check out PART 1 here and as always, if you’d like to learn how to get started on Zang, take a look at our very first post.
This week I’m going finish it out with Part 2, but before I get into it, let's get into our Taco Tip of the week!
The most important aspect of tacos is balancing the taste and textures of your ingredients. I find that combining tastes is easy—if you like how its flavored, add it in...no one's going to stop you! The part I struggled with when I first started to regularly make tacos was that they would come out a gloopy mess, but I've learned how to avoid it—texture. By that I mean, try adding thinly sliced onions, cabbage, radishes, or even pickles. Add them close to serving, so they retain their crunch and you'll notice just how much of a difference it can make.
Again, please check out PART 1 here before you continue reading - we'll pick up from step 3.
Now, Let’s Finish Up the App!
Summing it Up
Creating a custom IVR, especially for companies that are just starting to build their call centers, could save a lot in capital investments. By utilizing Zang’s Say, Play, and Gather XML tags, all you need to do is follow three easy steps to implement them in PHP or the programming language of your choice. IVRs can help in managing a high volume of calls and improving call handling time and service level agreements. Rather than spending thousands of dollars in hardware, build one of your own so you can implement an IVR workflow that exactly fits your business process for only a fraction of the cost.
Well, that’s it for now! If you have any thoughts about the app or just want to share your own taco-related thoughts, you can comment below. If you want a reminder, sign up to get notifications of new blog posts. I'll be back in TWO weeks with another installment of TaCode Tuesday.