Lee Ho

Recent Posts

The Top Six Benefits of Cloud-Based Call Centers

Posted by Lee Ho on May 5, 2017

As consumers around the world continue to expect instantaneous, seamless communication with the brands they love, the brands they love will need to do what they can to keep up. And for many, that means switching from premise-based call center solutions to those that are on the cloud. In fact, some believe 2017 will be the year of the cloud-based communications provider, and there’s no time like the present to make the switch. From better ROI to higher agent efficiency, here are the six main benefits of cloud-based call centers.

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Topics: customer happiness, technology ROI, call centers

Zang Beefs Up Business Processes With Enhanced Communication Capabilities

Posted by Lee Ho on January 2, 2017

Imagine the improvements in communications and collaboration among the internal and external users of your business processes and applications if their communications software, e.g., text, email and chat, were built right in. There’d be no more switching between apps to continue conversations or share information. Processes could be integrated, transmissions streamlined and productivity elevated.

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Topics: Communication Apps, UX, Automation

‘All About the API’ Keynote by Zang: The New API Economy and the Developer Role

Posted by Lee Ho on July 19, 2016

The API market is booming, and Davide Petramala, EVP of Business Development and Sales at Zang, will tell us why—and why your company needs to get on board—during his keynote presentation July 19 at TMC’s “All About the API” expo at Caesars Palace, Las Vegas.

Just a little over a year ago, Deloitte published statistics showing that the availability of public application programming interfaces (APIs) had doubled in 18 months, with more than 10,000 then published. Petramala will make clear how such growth represents just the tip of the API onslaught as companies across all verticals come to realize that their expansion hinges on opening their internal APIs to the developer community.

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Topics: Ideas, APIs, cPaaS

How Chatbots Are Improving Customer Engagement

Posted by Lee Ho on June 13, 2016

“Chatbots” (short for “chat robots”), computer programs designed to simulate human conversation, have the potential to revolutionize the way companies communicate with their customers. Ever since tech giants Facebook and Microsoft announced chatbot offerings earlier this year, chatbot conversations are popping up everywhere—from Silicon Valley to Wall Street—and include explosive predictions for the future.

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Topics: Communication Apps, Ideas, CEBP

Grab Hold of Zang and Start Building Custom Communication Apps Today!

Posted by Lee Ho on May 24, 2016

Welcome to the Zang blog—and welcome to Zang: the best applications-as-a-service platform bar none! Let us introduce you to this revolutionary new tool for improving your business’s internal and external communications. Visit our blog weekly for new articles about how Zang can help boost your business communications and propel the customer experience with your brand to unprecedented heights.

What is Zang?

Zang is an all-in-one cloud communication platform as-a-service and applications as-a-service environment. The Zang platform makes it easy for anyone to build communication apps. We offer a simplified development environment, simple SDKs and sample apps. Zang also includes flexible out-of-the-box applications that work stand-alone or can be embedded in other mobile, cloud and desktop applications. The highly interoperable platform helps simplify customization and configuration when building communication channels and applications. Zang’s applications focus on delivering a user experience (UX) unmatched by any other product in the market. Businesses use it today in partnership with their other communications apps, like Cisco WebEx, Skype for Business and Google Hangouts, to improve communications with customers and employees.

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Topics: Communication Apps, cPaaS, CEBP