What’s so important about communications solutions anyway? Easy: Solutions that improve communications allow people to have better experiences with companies. These people then become loyal fans of said companies, driving their success. Zang powers these solutions with real-time communications such as voice and SMS APIs for mobile, Web and desktop environments.
TMC, a global integrated media company, recently awarded Zang a 2016 Communications Solutions Product of the Year Award in recognition of the business-transforming innovations that the Zang solution brings to the market with its all-in-one cloud communications platform and applications-as-a-service environment.
As Zang General Manager Mohammad Nezarati explains, “Zang enables anyone to conceptualize, build and deploy a communications app without needing technical expertise.” Here are some client use cases that explore how Zang APIs were utilized to communication-enable business apps and processes:
- OwnerListens relies on the Zang platform for its customer service interface apps and messaging service. Click here to read the use case study.
- Mutare enlisted Zang to develop an app that enables medical professionals and others to reach out to patients securely—ensuring HIPAA compliance—using SMS texting. Read the story here.
- TelTech built a top-rated business app, TapeACall, on Zang in record time. To learn more, click here.
The TMC award is important because better business communications, both internal and external, are important. The better the communications solution deployed, the more likely it is to result in an enhanced customer experience that will drive business growth. The award gives the software development industry notice that a stellar tool for creating new products is available for the taking.
Smart apps built on Zang give companies the power to communicate with their customers when and how they want. The solution enables easy click-to-connect communications with high-quality video, chat, voice, SMS and document sharing. Zang’s highly interoperable platform also provides complete workflow automation and sophisticated application development capabilities.
Zang, a wholly owned subsidiary of Avaya Inc., was introduced to the world in March at the Enterprise Connect conference in Orlando, Florida. Recognition as a TMC product of the year shows that we are ahead of the pack when it comes to simple, useful solutions that work to create better communication for everyone.
If you have an idea for an app or process that could benefit from SMS, voice, chat or video, try our platform. Sign-up is free and allows you to start building today!