New Release: Workflow Templates, Arrow Connect IoT Tasks, and more

Posted by Jeff Hodson on February 20, 2018

In his piece, “The Paradox of our Time,” famed comedian and social commentator George Carlin pointed out some of the most irreconcilable challenges facing our society today. In one portion of the piece, he stated, “We build more computers to hold information to produce more copies than ever, but have less communication.”

Read More

Zang, Breeze and the IoT: Some Things Are Just Better Together

Posted by Alex Misevski on February 12, 2018

Peanut butter and jelly. Wine and cheese. Simon and Garfunkel. Let’s face it—some things are just better together. And with that spirit in mind, today we’re highlighting the work of Valerie Heath, who is hard at work managing and developing in Avaya’s Sandbox Labs to demonstrate what happens when you combine Zang, Breeze and the Internet of Things.

Read More

Topics: SMS, Zang Cloud, IoT

SOS, SMS Service! Fake Missile Alert Throws Hawaii into Chaos

Posted by Sindi Markette on January 30, 2018

By all accounts, the morning of Saturday, January 13, was like any other for the residents inhabiting the islands that make up the state of Hawaii. But instead of waking to an alarm clock, residents received a much more distressing wakeup call.

Read More

Topics: SMS, Alerts, Workflows

Built on Zang: Ozonetel Delivers Integrated Contact Center Solution

Posted by Phillip Kujawa on January 26, 2018

There’s a claim floating around out there in the business world today that suggests customer experience will overtake price and product as the key brand differentiator by 2020. But here’s the reality: customer experience is not the future. It’s not even right around the corner. Customer experience is now.

Read More

Topics: Use Cases, Built On Zang, call centers, Zang Cloud

Cloud, Meet IoT: Building Workflows of the Future

Posted by Alex Misevski on January 23, 2018

At Zang, we believe in combining our favorite ingredients to create something that is more than the sum of its parts. Perhaps you’ve seen us wax poetic on this topic before in our TaCode Tuesday series, drawing a delicious equivalence between the tasty ingredients of our favorite food and the many sizzling features wrapped into one on Zang Cloud.

Read More

Topics: SMS, IoT, Workflows