Now We’re Talking—Text Message Service Brings Personalization to IoT

Posted by Alex Misevski on December 8, 2017

The Internet of Things isn’t just connecting devices together. It is connecting the people that use them. As such, the introduction of IoT-enabled communications within your business can provide immense value—particularly for agile startups and SMBs that must produce more with less in order to operate with the larger competitors in their field

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Topics: SMS, messaging, IoT

Finding Customer Experience is Key in Deloitte Contact Center Survey

Posted by Jackie Mullen on November 30, 2017

In a previous blog post, we sought to assuage the worries of business leaders feeling landlocked over their continued use of landlines. Though there has never been more choice when it comes to business technology, landlines remain a practical and cost-effective solution for many organizations. In fact, business leaders today even have the option to integrate many of the latest technologies within their existing landline infrastructure. This may be the optimal balance for many businesses today, based on the results of Deloitte’s 2017 Global Contact Center survey.

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Topics: CX, customer happiness, call centers

Landline Have You Feeling Landlocked? Where to Go From Here

Posted by Bob Romano on November 21, 2017

There you sit, behind your desk, with the four walls of your office seeming to keep creeping in with each passing day. You wait by your landline attentively waiting for your conference call, trying to keep out the feelings of isolation and claustrophobia. It is understandable that you might feel alone—the CDC reports that by the end of 2016, the majority of U.S. households had transitioned to cellphone-only homes.

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Topics: Communication Apps, Phone Numbers, Zang Office

TaCode Tuesday: Spice It Up with SIP Registration

Posted by Jeff Hodson on November 14, 2017

The ingenious cooks in the kitchen at Zang have done it again, fellow fanatics of all things hard-shelled and smothered in salsa. That’s right—it’s time for another rendition of TaCode Tuesday, delivered just in time to satiate your ever-persistent appetite.

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Topics: TaCode Tuesday, cPaaS, Built On Zang, SIP

TaCode Tuesday: Say it with MMS

Posted by Jeff Hodson on November 7, 2017

Welcome back, taco lovers, for another delicious edition of TaCode Tuesday. We know Monday was rough, and Friday is still so far away, so we’re here to set your mind at ease the only way we know how—by plating up another sizzling serving of code for all you hungry developers out there.

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Topics: TaCode Tuesday, Built On Zang, messaging